Salon Policies
A few clear expectations keep every chair running smooth — and protect your time and ours. Booking with Jillz means you agree to the policies below.
Booking & Appointments
Appointments are booked online through Square or by calling or texting (435) 671-2462. Each stylist keeps her own calendar, so book with the stylist you want. We recommend booking ahead for color and longer services, which need dedicated time.
Walk-ins are always welcome when a chair is open, but a booked appointment is the only way to guarantee your spot and your stylist.
Cancellations & Rescheduling
Life happens — we get it. If you need to cancel or reschedule, please give us at least 24 hours’ notice so we can offer the time to another guest. You can cancel or move your appointment from your Square confirmation, or by calling or texting the shop.
Cancellations made with less than 24 hours’ notice may be subject to a fee of up to 50% of the reserved service, charged to the card on file.
No-Shows
A missed appointment with no notice is a no-show. No-shows may be charged up to 100% of the reserved service. Repeat no-shows may be asked to prepay or place a deposit before booking future appointments.
Late Arrivals
Please arrive on time — a few minutes early for a new-guest consultation. We hold your chair for a 15-minute grace period. Arriving later than that may mean we shorten your service to stay on schedule for the next guest, or reschedule it and treat the missed time as a late cancellation.
Deposits
Color services, extensions, and other long-format appointments may require a non-refundable deposit at the time of booking. The deposit is applied to your service total on the day of your appointment and is forfeited for no-shows or cancellations inside the 24-hour window.
Payments & Pricing
We accept cash and all major cards, plus tap-to-pay through Square. Prices listed on our services page are starting points — final pricing depends on hair length, density, and the time your service actually takes. Your stylist will confirm pricing during your consultation, before any work begins.
Gratuity
Tips are never expected but always appreciated, and go entirely to your stylist. Cash and card tips are both welcome.
Our Satisfaction Promise
We want you to leave loving your hair. If something isn’t right, tell us within 7 days of your appointment and we’ll make it right with a complimentary adjustment with your original stylist. Adjustments cover the service as it was originally booked — a change of mind about the style, or a new direction, is a new appointment. We do not offer refunds on completed services, but we stand behind our work.
Color Services
All color starts with a consultation. Color is by appointment only and is booked with time to do it right — please don’t rush the process. Dramatic changes (going significantly lighter, corrections, or removing box color) may take multiple sessions to reach your goal safely without compromising the health of your hair. Your stylist will give you an honest plan and timeline up front.
Children & Family
We love our youngest clients — first haircuts included. For everyone’s safety, children receiving a service must be supervised at all times, and we ask that children not receiving a service stay seated with a guardian rather than in the styling area, away from tools, chemicals, and hot equipment.
Health & Safety
Your health is ours too. Tools and stations are cleaned and disinfected between every guest in line with state board sanitation standards. If you are feeling unwell, please reschedule — we’ll waive any late fee for illness. Let your stylist know in advance about allergies or sensitivities (for example to color, latex, or fragrance) so we can patch-test or adjust as needed. A patch test is recommended at least 48 hours before your first color service.
Retail Returns & Exchanges
Unopened retail products may be returned or exchanged within 14 days with your receipt. For hygiene reasons, opened tools and used products cannot be returned. If a product caused a reaction, bring it back and we’ll help you find a better fit.
Gift Cards
Gift cards are available for any amount and never expire. They are redeemable for services and retail, are not redeemable for cash, and cannot be replaced if lost or stolen. See our gift cards page for details.
Personal Belongings
Please keep your belongings with you. Jillz Barber Shop & Salon is not responsible for lost, damaged, or stolen personal items.
Respect & Right to Refuse Service
Our shop is a welcoming place for everyone. We ask all guests to treat our team and one another with respect. We reserve the right to refuse or discontinue service to anyone who is disrespectful, intoxicated, or whose behavior makes the space unsafe or uncomfortable for others.
Photography & Media
We sometimes photograph our work to share on social media and our website. If you’d rather not be photographed — or would love to be tagged — just let your stylist know. We’ll always honor your preference.
Questions about any of these policies? Call or text (435) 671-2462 — a real person will help you out.